FAQ

General Questions

I want to see Hallmark Home & Gifts products in person. What markets will you be at this year?

We can't wait to meet you! Check out our market schedule here.

Account Questions

How do I create an account?

Please fill out our Retailer Registration form. You'll receive an email if your account is approved to set up your password the website.

I registered for an account, but still don't see trade pricing. What happened?

Each account is approved by our customer care department after registering. This process may take up to two business days. During this time you can browse our site, but pricing will not be visible. You will receive an email once your account has officially been approved requesting you set up a password. You'll then have access to pricing and other product details. If you have not received an email after two business days, please feel free to contact us.

I filled out the Retailer Registration form, but received an email that said I'm not approved to carry Hallmark Home & Gifts products. Why?

There are a number of reasons why you might not be approved to carry our lines, including:

  • Credit
  • Product assortment that isn't a brand fit
  • Distribution limitations by region/territory
  • Discount or consignment stores

I forgot my password. How do I reset it?

Please enter your account email address in this form. You'll receive an email allowing you to set up a new password.

Product Information

How can I receive a paper catalog to view products?

Our current catalog is online only. Print catalogs will be available at trade shows upon request.

How can I quickly find items online?

If you already know the item number, type that into the search field and the product will be displayed. Otherwise, navigate the site using the product type drop downs or using key words for search.

Order Questions

How do I place an order online?

After filling out the Retailer Registration form and receiving account approval, you'll be able to log in using your account to view pricing and product details. Simply add items to your cart and place your order.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your items in a timely and accurate manner, customers are unable to cancel or make changes to and order after it has been placed.

How can I view the status of my order?

If you have placed an order via our website, or at a trade show, log in to your account and any order details will be visible.

Payment Questions

Is my personal and order information secure?

We use SSL technology on all pages of our website. Your information always has bank-level security.

Shipping, Policies, and Procedures

How do you calculate your shipping and handling fees?

Shipping and handling fees are calculated based on freight carrier, packaging materials, and handling costs. To get an estimate of the cost, please view our estimated shipping rates chart. We consolidate your unique order into the most economical shipments possible.

Will all of my items be shipped at the same time?

Products will ship according to the date displayed on their individual product detail page with the other items in their ship group.

How will I know when my order has shipped?

A confirmation email will be sent to you once your order has shipped.